Framio Privacy Policy

Last Updated: October 2025

At Framio (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We collect personal information to process your orders, improve our services, and enhance your shopping experience. This may include:

  • Personal Details: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Processed securely through third-party payment gateways such as MPESA, Visa, Mastercard, or PayPal. We do not store your credit/debit card details.
  • Account Information: Username, password (encrypted), and preferences if you create an account.
  • Usage Data: Information about how you use our website, including pages visited, time spent, and referring links.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Send order confirmations, updates, and customer service responses.
  • Improve our website, products, and customer experience.
  • Send marketing emails (only with your consent).
  • Comply with legal and regulatory obligations.

You can opt out of marketing emails at any time using the “Unsubscribe” link in our emails.

3. Sharing of Information

We do not sell your personal data. We may share limited information with trusted third parties, such as:

  • Payment processors (for secure transactions).
  • Shipping partners (for physical orders).
  • Analytics and marketing tools (e.g., Google Analytics, Meta Ads) to improve performance and user experience.

All third parties are required to handle your data in compliance with privacy laws.

4. Data Security

We use secure server technology (SSL encryption) and follow best practices to protect your data from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for marketing communications.
  • Request information on how your data is processed.

If you wish to exercise these rights, please contact us.

6. Cookies

Framio uses cookies to ensure website functionality and enhance user experience. You can adjust cookie settings or disable them in your browser. However, some features may not function properly if cookies are disabled.

7. Data Retention

We retain your information only as long as necessary to fulfill orders, meet legal obligations, and maintain accurate business records.

8. International Data Transfers

If you access Framio from outside Kenya, your data may be transferred and processed in Kenya or other jurisdictions that may have different data protection laws. We take reasonable steps to ensure your information remains protected.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, contact us at:

Framio
Email: contact us
Website: https://framio.co.ke